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Policies &FAQ

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Booking & Scheduling

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Do you offer couples/duo sessions?

❌ No, couples sessions are NOT currently offered at Tranquility.

✔ However, you can still experience these services with the original owner of A Touch of Tranquility in her Day Spa. Contact Christina Lower to schedule a couples session at her beautiful space in Mecklenburg.

 

​Are walk-ins accepted?

❌ No, services are by appointment only.

  • To ensure each client receives the highest level of care, we do not accept walk-ins. Please book in advance using our online booking system.

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Do I need a credit card to book online?

✔ Yes, a credit card or prepaid option is required to reserve your session.

  • Your card will not be charged unless you decide to use the card on file for payment. In the event of a no show or last minute cancellation, your card may be charged.

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What’s the best way to contact you?

✔ Texting/Email are preferred due to frequent in-session time.

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Arrival, Location & Parking

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Can I arrive early for my appointment?

✔ Yes, but please arrive no more than 10-15 minutes early, as I may be with another client.

  • While you're welcome to relax a few minutes before your session, If you arrive too early, the door may be locked or I may not be available to greet you right away.

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Where are you located?

✔ 55 Bridge St Suite 101, Corning NY 14830

✔ We are located next to Fernando's Barber Shop and across from Carey's Brew House.

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Where can I park?

✔ Free parking is available:

  • on either side street

  • in the parking lot behind the building

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Cancellations & Late Arrivals​​​

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What is your cancellation policy? (24-hr notice, fees)

✔ Please provide at least 24 hour's notice for cancellations or rescheduling.

  • Late cancellations (less than 24 hours) will be charged 70% of the service fee.

  • No-shows will be charged 100% of the service fee.

  • Sick? No cancellation fees apply if you notify us before your appointment.

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What happens if I no-show?

✔ No-shows or last-minute cancellations will result in being charged the full service fee.

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What if I’m running late?

✔ If you're running late, please inform us as soon as possible.

  • We will do our best to accommodate you, but we cannot guarantee your full service time. Full payment is still required.

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What if I need to cancel due to bad weather?

​✔ Client-Initiated Cancellations: If you feel unsafe traveling, contact us as soon as possible to reschedule.

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✔ Therapist-Initiated Cancellations: In cases of extreme weather, we may need to reschedule. You’ll be notified as soon as possible.

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Illness & Allergies

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What is your illness policy?

✔ Please do not come to a session if you are sick or feeling unwell.

  • Simply reschedule your appointment for a later date.

  • No cancellation fees apply for illness-related rescheduling if you notify us in advance.

  • No-call, no-show absences will still be charged the full service fee.

  • Therapist-Initiated Cancellations: I may also need to reschedule appointments due to illness. You will be notified as soon as possible, and we will find a new date that works for you.

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Do you have a fragrance policy?

✔  Yes, to maintain a comfortable environment:​

  • Avoid strong perfumes, colognes, or scented body products before your session.

  • If you smoke, please avoid smoking immediately before your appointment.

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Can you accommodate allergies?

✔ ​Yes, we take special care to accommodate allergies and sensitivities.

  • We use chemical-free products, proper draping techniques, and offer herbal-infused, organic, vegan, and gluten-free options upon request.

  • Upon request, we offer herbal-infused, organic, vegan, and gluten-free options to create a safe and personalized experience upon ewquest.

  • However, we cannot guarantee a completely allergen-free environment.

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Payments & Gift cards

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What payment methods do you accept?

✔ We accept:

  • Credit cards

  • Gift cards (within expiration policy)

  • Venmo

  • Cash 

  • HSA/FSA (for medical massage only)​

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Did I pay upon booking? I put in my credit card info when I booked.

❌ No, unless you booked a "gifted session." The credit card info for booking only reserves your booking spot and is kept on file in case of a no-show. We do not charge the card on file unless you want to use that as a payment method.

✔ If you booked a "gifted session", which is prepaid, then yes.

If you walk out after a session without paying, this card will be charged with 20% gratuity.

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How much should I tip?

✔ ​​Gratuities are not included in the service pricing (except for Gifted Sessions and Signature Sessions/Rituals) but are always appreciated.

A 20% gratuity is customary and a thoughtful way to thank your therapist for their care and expertise.

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Can I still purchase gift cards?

❌ Gift cards are no longer available for purchase as of 3/15/2025.

  • Gift cards are nonrefundable and cannot be redeemed for cash

  • Gift cards have an expiration date. If you have any questions about your gift card's validity:

    • Purchased October 2024 or later? text Alicia at (585) 402-1244 ​

    • Purchased September 2024 or earlier? text Christina (607) 592-4847 

  • No-show Policy: Gift cards will be voided for no-shows.

  • Not sure about your cards origin? Feel free to reach out to either of us, we're happy to help clarify.

  • Gift cards purchased in September 2024 or earlier were issued by the previous owner and can be redeemed at Ripristinare Retreat. 

  • ✔ Not sure about your card’s origin? Feel free to reach out, we’re happy to help clarify.

  • We honour valid gift cards according to NYS regulations. If you have an older gift card and are unsure of the balance or expiration, please contact us and we'll do our best to assist.

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We understand that life's circumstances change. We're committed to treating all gift card holders with kindness and respect, and we appreciate your doing the same in return. 

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Gifted Sessions

How do gifted sessions work?
✔ Instead of traditional gift cards, we offer Gifted Sessions, where you can pre-pay for a service and send it as a gift.

✔ No expiration dates, and the appointment actually makes it onto the schedule. No more lost cards.

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Are gifted sessions pre-paid?

✔ Yes, gifted sessions are pre-paid including gratuity, so all your recipient has to do is show up and relax.

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❓ How do I purchase a gifted session for someone?
✔ Simply book the session under "Gift a Session" on our website and enter the recipient’s name.
✔ You can have the confirmation sent to yourself or directly to the recipient.

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❓ Can the recipient reschedule a gifted session?
✔ Yes! The recipient can reschedule easily using the reschedule link in their confirmation email.

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❓ Do gifted sessions expire?
✔ No, gifted sessions do not expire. However, they are tied to the original value at purchase—if service prices change, the recipient may need to cover the difference.

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❓ Are gifted sessions refundable?
❌ No, all gifted session sales are final and cannot be refunded or exchanged for cash.​

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Pricing & Refunds

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Are your prices subject to change?

✔ Yes, all pricing is subject to change without notice.

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Do you offer refunds on services?

❌ No, all service sales are final.

  • If you are dissatisfied with your session, please let us know immediately so we can address your concerns.​​​

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Policies for Children

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Can children receive treatment?

​✔ Yes,​ children under 18 must be accompanied by an adult who can give consent for their treatment.

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Can I bring my child to my appointment?

❌No, to maintain a tranquil environment, children should not accompany adults during service time.

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Privacy & Safety

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Is my privacy protected?

✔ Yes, your privacy and comfort are our top priorities.

  • We respect your preferences and will not initiate contact first if we see you in public.​

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Is the door locked during sessions?

✔  Yes, for safety and privacy, the front door remains locked during sessions.

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What if the therapist feels uncomfortable during the session?

✔ We follow strict professional and ethical guidelines.

  • Draping is required at all times.

  • Harassment, inappropriate behavior, or advances will not be tolerated.

  • We reserve the right to refuse or end a session if necessary.​

  • All clients are expected to treat our team with respect. We reserve the right to refuse service in cases of harassment, threats, or abusive behavior.

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