POLICIES
BOOKING REQUIREMENT
A VALID CREDIT CARD IS REQUIRED AT THE TIME OF BOOKING TO RESERVE AN APPOINTMENT.
Some appointments will require full payment ahead of service.
CANCELLATIONS & NO-SHOWS
EACH APPOINTMENT IS RESERVED EXCLUSIVELY AND THOUGHTFULLY FOR EVERY GUEST.
Appointments cancelled within 24 hours of the appointment are difficult to fill. Late changes directly impact our availability for other guests.
NO-SHOWS
100% of the scheduled service amount.
LATE
(Less than 24 hours notice)
100% of the scheduled service amount.
ILLNESS-RELATED
​If you show up sick, we reserve the right to decline your appointment. Please reschedule if you are ill.​​​
WEATHER-RELATED
​If you feel unsafe traveling, contact us to reschedule.​ In cases of extreme weather, we may need to reschedule.
LATE ARRIVALS
IF YOU'RE RUNNING LATE, PLEASE INFORM US AS SOON AS POSSIBLE.
We cannot guarantee your full service time if you are late, but we will do our best. Full payment is still required. If you are more than 20 minutes late, your appointment will be considered cancelled.
REFUNDS
ALL SERVICES ARE NONREFUNDABLE
All gift cards, gifted sessions, packages, are final and non-refundable. All services are non-refundable once completed.​ If you are dissatisfied with your session, please let us know immediately so we can address your concerns.​​​
GIFT CARDS
WE HONOUR GIFT CARDS ACCORDING TO NYS REGULATIONS.
Gift cards cannot be redeemed for cash except when required by NYS law, when the remaining balance is less than $5.
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Gift cards sold on or after December 10, 2022, will expire in 9 years from the date of purchase unless otherwise stated.
Those sold before December 10, 2022 expire 5 years from the date of purchase. They cannot be replaced if lost, stolen, damaged, or used without authorization.​
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Gift cards must be redeemed by their original issuer:
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Purchased October 2024 or later
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A Touch of Tranquility Massage
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Contact Alicia at (585) 402-1244
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Purchased September 2024 or earlier​​​
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Ripristinare Retreat​
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Contact Christina at (607) 592-4847
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LOST OR STOLEN ITEMS
PLEASE LEAVE YOUR VALUABLES AT HOME.
​We are not responsible for lost or stolen items.​ If we noticed you have left something behind, we will let you know as soon as possible.
PARKING TICKETS
WE ARE NOT RESPONSIBLE FOR ANY PARKING TICKETS.
It is your responsibility to find parking and follow the rules and regulations related to parking.​
HYGIENE
PLEASE PRACTICE GOOD HYGIENE BEFORE COMING TO YOUR APPOINTMENT.
Please do not come in for services after you've worked out or sweat without showering first.
If you smoke, please avoid smoking immediately before your appointment. We have the right to refuse service if we or any of our guests are put at risk due to poor hygiene.
SAFETY
WE RESERVE THE RIGHT TO REFUSE OR DISCONTINUE ANY SERVICE AT ANY TIME.
As professional providers, we follow strict professional and ethical guidelines.​ All sessions are therapeutic in nature.​ Proper draping is required at all times.​ Harassment, inappropriate behaviour, comments, or advances will not be tolerated and will result in immediate termination of the session without refund.​