Spa Etiquette | Necessary Formalities
Policies & FAQ
at A Touch of Tranquility Spa
Take Comfort In Us
You can expect complete professionalism, privacy and discretion with every service provided.
If you see us around outside of the spa feel free to say hello if you like. Or not. We will not approach you first.
We pay close attention to your allergies and sensitivities to create an environment of personal comfort and peace of mind.
We always utilize proper draping techniques.
We only use the highest quality products including but not limited to:
Chemical-free and paraben-free skin care products.
Pure essential oils which are completely unadulterated, wild crafted and/or organic, hand-blended oils.
Organic + Professional Massage Products.
Vegan, Gluten-Free, nut concerns and other allergen free products available upon request.
Spa Policies & Frequently asked questions
Appointments and cancelation policies
We utilize several ways in which to communicate with us.
Phone - Texting and calling are both encouraged 607.769.8080
Private email - goes straight to management:
Online Booking + Scheduling Appointments
Our online booking system requires a credit card, gift card, prepaid option or alternate arrangement to reserve your session.
Your credit card will not be charged unless you choose to use it as your payment method at checkout, or unless a cancelation policy charge is necessary.
We respectfully request at least 24 hours notice when canceling, rescheduling, or changing an appointment so that we may offer the opening to other guests and make the necessary changes to our staffing schedule.
Any appointment that is not canceled, rescheduled, or changed with at least 24 hours’ will be subject to 50% of the service charge.
Anytime there is contact to cancel at the time your session is scheduled to begin or where there is no communication at all; This is considered a
"No-show" and 100% of the service fee will be debited.
In the event of multiple No-shows, after #2, future bookings will require 100% payment in full before rebooking any further sessions.
In the event of a No-Show when using a gift certificate - The Gift Certificates will be voided as it will be considered payment for the service time.
We completely understand that sometimes being late is unavoidable. However, we may be forced to shorten or reschedule your service, depending on our schedules.
Just as if we are ill or running late, we will let you know as soon as we can.
If you're running behind just let us know. We will do our best to give you the full service you are booked for.
Clients who arrive late will be charged the full amount of their service and the service will end at the originally scheduled time. If we can mange it, we are always happy to adjust our schedule if time allows to accommodate the full session scheduled.
As we will contact you as soon as we can if we aren't feeling well, we insist you do the same. Receiving services when you are not well could be worse for your health. Please stay home and rest. We will not charge you for late cancelations in these cases.
We reserve our time for your services, therefore please respect our time by simply canceling as a soon as possible.
Please let us know of any emergencies, Covid 19 exposures or severe illnesses.
We understand that things come up unexpectedly, but please be respectful of our providers.
We truly love what we do and are excited for you to be here!
Accepted Methods of Payment
All major credit cards, Gift Cards, Paypal, Venmo and cash.
As we do not participate in direct insurance billing any-longer, we do still offer transactions with your FHA Credit Card Accounts and specified receipts for medical expense reimbursements.
It is customary (though not required) to leave a gratuity for your service provider in appreciation for their outstanding service. Gratuities are left to your discretion, though the average tip is generally around 20%, with some clients choosing to leave more for excellent service.
All pricing is subject to change without notice.
We appropriate somewhat of a sliding fee scale, you will notice some practitioners pricing is variant, this is based on experience level and an effort towards those more budget conscious.
We hope you will try before you buy as we have smaller options as in travel sizes and love giving out samples. If you need to return your purchase, please make sure it is within 10 days, unopened, unless otherwise discussed with your service provider.
A Touch of Tranquility Spa is a sanctuary in the city, a place of wellness where people come to relax and recharge. As a courtesy to other guests and to uphold the spa environment, we ask that only age appropriate children, who can sit quietly, accompany their guardian for the service time. For now, our policy is to not bring any additional persons to your service, including children of any age.
We are very happy and excited to treat your children, you are more than welcome to book treatments for you young ones with us. They can greatly benefit from our wellness services.
Thank you for helping us make everyones tranquility experience the best it can be.
Breathe easy + Explore
Due to the current state of affairs, our new policies will be rooted in our ongoing desire to provide the highest level of individual care, while also creating a safe space for all members of our community.
Rest assured that we are practicing the highest level possible of care for this issue, the safety of both you as our guests, and our entire staff is of the utmost importance to us, taking extra time between clients to thoroughly disinfect, and to prevent unnecessary contact between clients. We want everyone in the spa to feel safe and supported.
Many of our laundry, sanitation and cleaning standards governed by our state and our own regular pre + post service sanitation practice polices already adhere to these guidelines and beyond, but we have added extra measures. Please know that we are following CDC guidelines regarding frequent and appropriate cleaning of the entire spa and a high powered air purifiers that are qualified for air exchange 3x’s the square footage of the space, in each treatment room.
Your service provider will have washed their hands immediately prior to picking you up for your session. They will again wash their hands and/sanitize directly before your session begins.
We respectfully ask all clients sanitize or wash their hands prior to receiving their service, hand sanitizer will be provided throughout the space, as well as hand washing areas are located in each treatment room.
We sanitize every single surface in each room before and after each client.
We will have a touch-less thermometer available for all staff, and for any clients who would like this screening.
All of our staff members are screened when arriving for each shift, including recording temperatures.
Please do not bring anyone with you to your appointment.
Please do not bring unnecessary items into the spa.
We will not be offering walk in appointments at this time, please reach out to schedule an appointment ahead of time.
Please wait in your car or in the foyer remaining 6 feet apart from others, your service provider will notify you when they are ready for you to come in.
Please bring your own enclosed water bottle to your session, as we won’t be able to provide our typical water and tea amenities at this time.
Note that we will not have our usual books and magazine selections available.
Precautionary Spa Conduct
You must wear a face covering in the spa.
You will have the option to remove your mask if lying face-down on the table as we have ways of fashioning a filter like face cradle experience.
If you are receiving a facial massage or facial you will be able remove your mask only during that portion of the service. You will be expected to wear the mask at all times in and out of the room and while you’re getting on the table. Our staff will always be wearing a face mask as well as an entire face covering shield.
Please bring your own mask or face covering to wear while inside the spa. We will have disposable masks available if you forget yours.
Our service providers will be wearing PPE (personal protection equipment) during your treatment.
After you check in, you will be directed to the treatment room
Please arrive 10 to 15 minutes prior to the start time of your session. We kindly ask that you proceed to the front desk soon after your session ends.
Our front desk staff will be happy to help assist in contactless payment if possible. We also have. Basket at the front desk for cash payments and gratuities.
We thank you for your understanding of our needing extra time to clean and be sure everything is in place before beginning each service.
We thank you in advance for your patience and understanding as we all settle in to this brand new normal. Together:
We have removed all of the retail from the reception area to maintain cleanliness and sanitation. The creation of the Retail Room which is home to all of our lovely products has been a great success.
If you would like to purchase any products, we would be happy to provide a personal shopping experience for you as we accompany you in our Retail Room.
Let us know at check-in that you’re interested in products. If you know what you’d like, we can put your selections together for you while you are in your appointment and have a bag ready for you in the reception upon checking out.
All cancelation fees will be waived for reasons related to Covid-19.
Please Be Advised
If you are experiencing a cough, fever, shortness of breath or have been in contact with someone who has been diagnosed or showing symptoms of COVID-19 in the past 14 days, please do not come in to the Spa.
Please contact us as soon as possible by calling or texting us at 607.769.8080 or email firstname.lastname@example.org to reschedule your session.
In accordance with New York state guidelines, if you are visiting the area from one of the restricted states, you must follow the precautions detailed – including quarantining for 14 days before visiting. If you have not quarantined, we respectfully ask that you do not visit the spa at this time.
We are grateful to each and everyone of you for your continued support, flexibility and consideration throughout these new formalities.