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No-Show Policy

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• No-shows will result in being charged the full service fee.

 

Cancellation Policy​​​​

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• Late cancellations (less than 24 hours) will be charged 100% of the service fee.

• If you have a gift card attached to your name it will be voided as payment for a no show.

• Please provide at least 24 hour's notice for cancellations or rescheduling to avoid cancellation fees.

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​Illness Cancellation Policy

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• No cancellation fees apply if you notify us before your appointment.​

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Late Arrival Policy

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• If you're running late, please inform us as soon as possible.

• We cannot guarantee your full service time, but will do our best.

• Full payment is still required.

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Weather-Related Cancellation Policy

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• ​If you feel unsafe traveling, contact us to reschedule.

• In cases of extreme weather, we may need to reschedule.

• You’ll be notified as soon as possible.

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Illness Policy

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• Please do not come to a session if you are sick or feeling unwell.

• If you show up sick, we reserve the right to decline your appointment.

• No-call, no-show absences will still be charged the full service fee.

• Simply reschedule your appointment for a later date.

• If we are ill, we will need to reschedule your appointment.

• You will be notified as soon as possible and we will find a new date that works for you.

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Gift Card Redemption Policy

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• We honour valid gift cards according to NYS regulations.

• Gift cards have expiration dates- please be sure to redeem yours within its valid timeframe.

• Gift cards are non-refundable

• Gift cards cannot be redeemed for cash.

• If you no show to an appointment, the gift card attached to your name will be voided.

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• Gift cards must be redeemed by their original issuer:

• Purchased October 2024 or later

  • A Touch of Tranquility Massage

    • Contact Alicia at (585) 402-1244

• Purchased September 2024 or earlier​​​

  • Ripristinare Retreat​

    • Contact Christina at (607) 592-4847

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Fragrance & Hygiene Policy​

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• Please practice good hygiene before coming to your appointment.

• Please do not come in for services after you've worked out or sweat without showering first.

• Please be mindful of other guests and potential allergies when using highly fragrant perfumes, colognes.

• If you smoke, please avoid smoking immediately before your appointment.

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Pricing & Refund Policy

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• Prices

  • Prices are subject to change without notice

  • Periodically, rates may be adjusted to keep up with inflation, cost of living, the rising costs of professional supplies, and the increase of expertise over time.

  • These decisions are never made lightly. We care deeply about keeping services accessible while also sustaining the quality and care you expect.

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• Refunds

  • All service sales are final.

  • If you are dissatisfied with your session, please let us know immediately so we can address your concerns.​​​

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Children Policy

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• Children under 18 must be accompanied by an adult who can give consent for their treatment.

• Unless your child is receiving treatment, children should not accompany adults during service time to maintain a peaceful environment for other guests.

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Lost or Stolen Items Policy

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• Please leave valuables at home.

• ​We are not responsible for lost or stolen items.

• ​If we noticed you have left something behind, we will let you know as soon as possible.

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Parking Policy

 

• It is your responsibility to find parking.

• We are not responsible for any parking tickets.

• Free 2 hr side street parking is available on either side of Bridge St.

• Free parking is available in the parking lot behind the building in first 4 spots in the center row.

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Safety Policy​

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• As professional providers, we follow strict professional and ethical guidelines.

• All sessions are therapeutic in nature.

• Proper draping is required at all times.

• Harassment, inappropriate behaviour, comments, or advances will not be tolerated and will result in immediate termination of the session without refund.

• We reserve the right to refuse or discontinue any service at any time to maintain a safe, respectful environment for both client and practitioner.